Acceptable Use Policy (AUP)
As a provider of Internet access, web site hosting, and other Internet-related services, Edge Hosting offers its customers, their customers, and end-users (collectively known as “Subscribers”), the means to acquire and disseminate a wealth of public, private, commercial, and non-commercial information. Edge Hosting respects that the Internet provides a forum for free and open discussion and dissemination of information, however, when there are competing interests at issue, Edge Hosting reserves the right to take certain preventative or corrective actions. In order to protect these competing interests, Edge Hosting has developed an Acceptable Use Policy (”AUP”), which supplements and explains certain terms of each customer’s respective service agreement and is intended as a guide to the customer’s rights and obligations when utilizing Edge Hosting’s services. This AUP will be revised from time to time. A customer’s use of Edge Hosting’s services after changes to the AUP are posted on Edge Hosting’s web site, www.edgehosting.ca will constitute the customer’s acceptance of any new or additional terms of the AUP that result from those changes.
One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet’s openness and value, but it also places a high premium on the judgment and responsibility of those who use the Internet, both in the information they acquire and in the information they disseminate to others. When Subscribers obtain information through the Internet, they must keep in mind that Edge Hosting cannot monitor, verify, warrant, or vouch for the accuracy and quality of the information that Subscribers may acquire. For this reason, the Subscriber must exercise his or her best judgment in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet is sexually explicit or otherwise offensive. Because Edge Hosting cannot monitor or censor the Internet, and will not attempt to do so, Edge Hosting cannot accept any responsibility for injury to its Subscribers that results from inaccurate, unsuitable, offensive, or illegal Internet communications.
When Subscribers disseminate information through the Internet, they also must keep in mind that Edge Hosting does not review, edit, censor, or take responsibility for any information its Subscribers may create. When Subscribers place information on the Internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech. Also, because the information they create is carried over Edge Hosting’s network and may reach a large number of people, including both Subscribers and nonsubscribers of Edge Hosting, Subscribers’ postings to the Internet may affect other Subscribers and may harm Edge Hosting’s goodwill, business reputation, and operations. For these reasons, Subscribers violate Edge Hosting policy and the service agreement when they, their customers, affiliates, or subsidiaries engage in the following prohibited activities:
Spamming — Sending unsolicited bulk and/or commercial messages over the Internet (known as “Spamming”). It is not only harmful because of its negative impact on consumer attitudes toward Edge Hosting, but also because it can overload Edge Hosting’s network and disrupt service to Edge Hosting Subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, Edge Hosting has the discretion to determine from all of the evidence whether the email recipients were from a “Confirmed Opt-in” email list. With Confirmed Opt-in (also called Closed-Loop Opt-in) the email recipient has verifiably confirmed permission (also known as “Verifiable Confirmation Information”) for the address to be included on the specific mailing list, by confirming (responding to) the list subscription request verification. This is the standard practice for all responsible Internet mailing lists, as it ensures users are properly subscribed, from a working address, and with the address owner’s consent. Edge Hosting reserves the right to request from Subscriber the Verifiable Confirmation Information and to verify this information with the email recipient. Further, spam does not have to be sent from the Subscriber account or Edge Hosting’s network to violate Edge Hosting policy. Email sent by or through a third party that advertises or otherwise directs traffic or links to the Subscriber web site or Subscriber account will be held to the same standard as those emails sent directly by Subscriber. The use of email lists obtained or purchased from a third party must also be verifiable by Subscriber to meet the requirements of Confirmed Opt-in with Verifiable Confirmation Information that recipient has opted-in to email from Subscriber.
Intellectual Property Violations — Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities. Also, engaging in activity that violates privacy, publicity, or other personal rights of others. Edge Hosting is required by law to remove or block access to customer content upon receipt of a proper notice of copyright infringement. It is also Edge Hosting’s policy to terminate the privileges of customers who commit repeat violations of copyright laws.
Obscene Speech or Materials — Using Edge Hosting’s network to advertise, transmit, store, post, display, or otherwise make available obscene speech or material.
Child Pornography — Using Edge Hosting’s network to advertise, transmit, store, post, display, or otherwise make available child pornography. Edge Hosting has a no tolerance policy for child pornography, and accounts reported to Edge Hosting as potentially containing child pornography will be immediately disabled and/or terminated. Edge Hosting is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through Edge Hosting’s network.
Defamatory or Abusive head_1 — Using Edge Hosting’s network as a means to transmit or post defamatory, harassing, abusive, or threatening head_1.
Forging of Headers — Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.
Illegal or Unauthorized Access to Other Computers or Networks — Accessing illegally or without authorization computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual’s system (often known as “Hacking”). Also, any activity that might be used as a precursor to an attempted system penetration (i.e. port scan, stealth scan, or other information gathering activity).
Security Scans — Edge Hosting understands the needs of our Subscribers to meet certain industry requirements that require Subscriber or a third party engaged by Subscriber to conduct security scans of the Subscriber account or web site. In order to prevent scans from affecting other customers and harming Edge Hosting’s systems, any scan must be coordinated in advance with Edge Hosting. To coordinate your scan and obtain a copy of the Scan Requirements, please e-mail scans@edgehosting.ca Failure to coordinate your scan with Edge Hosting and meet all of the Scan Requirements prior to scanning is a violation of this policy.
Distribution of Internet Viruses, Worms, Trojan Horses, or Other Destructive Activities — Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mailbombing, or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service, or equipment.
Facilitating a Violation of this AUP — Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this AUP, which includes the facilitation of the means to spam, initiation of pinging, flooding, mailbombing, denial of service attacks, and piracy of software. This can include failure to update software used on Subscriber account or web site that is known to be vulnerable to malicious activity or exploitation. Edge Hosting also expects Subscriber to use secure passwords to protect Subscriber account and associated email accounts. Use of passwords deemed by Edge Hosting to be insecure are a violation of Edge Hosting policy.
Usenet Groups — Edge Hosting reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the AUP.
Other Illegal Activities — Engaging in activities that are determined to be illegal, including advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, and pirating software.
Other Activities — Engaging in activities, whether lawful or unlawful, that Edge Hosting determines to be harmful to its Subscribers, operations, reputation, goodwill, or customer relations.
As we have pointed out, the responsibility for avoiding the harmful activities just described rests primarily with the Subscriber. Edge Hosting will not, as an ordinary practice, monitor the communications or content of its Subscribers to ensure that they comply with Edge Hosting policy or applicable law. When Edge Hosting becomes aware of harmful activities, however, it may take any action to stop the harmful activity, including but not limited to, removing information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or take any other action it deems appropriate.
Edge Hosting also is aware that many of its Subscribers are, themselves, providers of Internet services, and that information reaching Edge Hosting’s facilities from those Subscribers may have originated from a customer of the Subscriber or from another third-party. Edge Hosting has the right to directly take action against a customer of a Subscriber. Also, Edge Hosting may take action against the Edge Hosting Subscriber because of activities of a customer of the Subscriber, even though the action may effect other customers of the Subscriber. Similarly, Edge Hosting expects that Subscribers who offer Internet services will cooperate with Edge Hosting in any corrective or preventive action that Edge Hosting deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of Edge Hosting policy.
Edge Hosting also is concerned with the privacy of on-line communications and web sites. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, Edge Hosting urges its Subscribers to assume that all of their on-line communications are insecure. Edge Hosting cannot take any responsibility for the security of information transmitted over Edge Hosting’s facilities.
Edge Hosting will not intentionally monitor private electronic mail messages sent or received by its Subscribers unless required to do so by law, governmental authority, or when public safety is at stake. Edge Hosting may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, Edge Hosting may disclose information, including but not limited to, information concerning a Subscriber, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation, or governmental request. Edge Hosting assumes no obligation to inform the Subscriber that Subscriber information has been provided and in some cases may be prohibited by law from giving such notice. Finally, Edge Hosting may disclose Subscriber information or information transmitted over its network where necessary to protect Edge Hosting and others from harm, or where such disclosure is necessary to the proper operation of the system.
Edge Hosting expects that its Subscribers who provide Internet services to others will comply fully with all applicable laws concerning the privacy of on-line communications. A Subscriber’s failure to comply with those laws will violate Edge Hosting policy. Finally, Edge Hosting wishes to emphasize that in signing the service agreement, Subscribers indemnify Edge Hosting for any violation of the service agreement, law, or Edge Hosting policy, that results in loss to Edge Hosting or the bringing of any claim against Edge Hosting by any third-party. Additionally, if there is any dispute about or involving the services, subscribers agree that any such dispute will be governed by the laws of the State of Colorado without regard to its conflict of law provisions. This means that if Edge Hosting is sued because of a Subscriber’s or customer of a Subscriber’s activity, the Subscriber will pay any damages awarded against Edge Hosting, plus costs and reasonable attorneys’ fees.
Delayed Payments — Without prejudice to the right of Edge Hosting Inc to receive payment when due, Edge Hosting Inc will assess a late payment charge of 1.5% per month on the unpaid overdue balance.
We hope this AUP is helpful in clarifying the obligations of Internet users, including Edge Hosting and its Subscribers, as responsible members of the Internet. Any complaints about a Subscriber’s violation of this AUP should be sent to abuse@edgehosting.ca